Frequently Asked Questions
Which kind of phones does Mobile Monitor work on?
Mobile Monitor only works on Series 60 Nokia phones, Blackberry
and Windows Mobile phones and some Samsung and LG phones. Select a product and then
see what phones are available for it. If your phone is not listed then we cant support it yet.
What other phones are planned?
Mobile Monitor is planned for UIQ, and Linux phones.
Tell me quickly, how does it work?
Mobile Monitor is software you download into the phone.
The software then collects all available data and sends it to you web account
where you can view it from any computer. It sends the data using the phones
Internet connection. The software also looks out for incoming calls with predefined
numbers and then silently switches on the phone so you can hear the surroundings
or even the phone call (available in Professional license).
What's the difference between Basic, Standard and Professional licenses?
Basic license records SMS and Phone call records.
Basic for Symbian and Blackberry Cell ID Location and Email are also reported.
Windows mobile Basic license does not have these features yet, but will do in future releases.
Standard license does everything the Basic does, but also allow you to remotely listen.
Professional license will allow you to listen to the phone call in progress
Can I upgrade from Basic to Standard or Professinal license?
Yes you can. But your subscription expiry date will remain unchanged.
SO if you have 6 months left, and you upgrade, you will still only have 6 months.
To get an upgrade, contact email@example.com, stating your email and registration key.
What is remote monitoring?
Remote Listening is for Mobile Monitor Standard and Professional only.
You set a special spy call number in Mobile Monitor. When a call comes into Mobile Monitor
from this number, the microphone will secretly switch on and you will be able to hear whatever
the phone hears. If the phone is in use, or the user presses a key, the spy call will be disconnected.
Can I listen to phone conversations?
Yes, you will need Mobile Monitor Professinal license.
What languages does Mobile Monitor Support?
Mobile Monitor will support all languages, so if the SMS or Address Book will always be displayed correctly on the web site
Can I install Mobile Monitor remotely?
No. You need to have the phone physically in your hand for about 15 min.
Installation is simple. You simply open up a web page on the mobile and enter your code.
The download and install begins automatically.
How do I move the software from one phone to another?
You must deactivate the software from one phone and uninstall it.
Then reinstall and activate on the new phone.
What happens after the 12 months is over?
You may choose to renew the subscription, but here is no obligation to do so.
I purchased my software but I did not receive my software?
The usual cause of this is that your confirmation email has been wrongly
identified as Junk Mail. Please check your junk mail folder and you should find the email there.
Also, if you have an AOL email address all email from Refog will be blocked.
Please sign up for a GMail, Hotmail or Yahoo mail account and then send
firstname.lastname@example.org an email asking them to redeliver your software to the new address.
Is the service available only on GSM phones?
All that is important is that you have a supported phone and your
network allows Internet connections. For a full list go to supported phones section
Is the cell phone battery rapidly discharged when remote microphone is used?
A remote microphone call is exactly like a normal call except that it makes no sound. So it will use the same battery power as a normal call.
How do I download the software?
All Refog Mobile Monitor products are downloaded DIRECTLY into your mobile phone. After purchase, you will receive a location where you can use to download into the phone.
Do I know if I have Internet Connectivity?
Mobile Monitor needs a working Internet connection on your mobile.
If you can connect to a web site from your mobile phone, they you already have GPRS or
Internet connectivity, and your phone is already configured, and you don't need to make any
other changes. There is also a "Test Connection" feature in the settings that you use to
confirm that everything will work. Mobile Monitor is installed as a direct download directly
into your phone. No computer or cables are required. GPRS is a way for your mobile to connect
to the Internet. Virtually all phones now come with GPRS enabled.
I have WAP, is that not Internet?
WAP is a way of connecting to WAP web site on the Internet. However, WAP
cannot be used to speak to servers on the Internet. To speak to an Internet server application,
such as PO3 email, you need an Internet access point. WAP cannot be used to connect to email.
Internet Access Point is just another simple setting that will probably already be on
your mobile. If not, call your network operator.
How do I configure my phone for Internet access?
You contact your operator and they will send you a special SMS.
There are 3 types of access points MMS, WAP and INTERNET. Mobile Monitor requires
the INTERNET access point. Many times your network operator will not send you the
Internet access point unless you ask for it.
Is it operator independent?
Mobile Monitor requires a connection to the internet.
Some operators operate a "walled garden", which means that they do not allow you
to make connection to anywhere except their approved sites. If you have such an operator,
then not only can you not use Mobile Monitor, you cannot connect to the ever increasing
number of amazing services that are available. If in doubt, please ask your operator if
they allow access to the true internet, and not to their set of approved services and products.
Which countries does Mobile Monitor work in?
Mobile Monitor is not limited to any country, and is totally global.
What are the costs to connect to the Mobile Monitor server?
Mobile Monitor transmits data using a GPRS connection to the server.
The amount of data depends on the number of phone events it is reporting. The data cost are
as determined by your network operator. As an example, if Mobile Monitor reports ten full
length SMS, this would be around 2K of data, which would cost about a UK penny, even at
the extortionate prices being charged by operators at the moment. Also, on the phone bill,
there is only a change for amount of GPRS data or Time, there is no way to tell where the
connection was made, so Mobile Monitor cannot be detected this way. This is our great advantage on
competitors, who use SMS forwarding, with outgoing SMS visible on the phone bill.
Can I install it on a phone using one SIM, but then give the phone to my child who uses another SIM?
Yes. However, you must make sure that the GPRS connection is operational
for which ever SIM which is being used. Mobile Monitor provides a "Test Connection" feature in the settings menu.
Tell me more about downloading the software?
After purchase you receive your software via email, but it is
also delivered to your private URL on the internet. This means that you can install
the software at anytime by simply entering the URL into the phone to be monitored,
as long as the phone has a working GPRS connection.
What else can I do in my web account?
You can carry out extremely powerful searches on your data, by
time period, looking at specific events types for specific keywords. For example you
could ask how many time the word 'love' was used in all outgoing sms during a 6 day
period two months ago.
How safe is my data on Mobile Monitor servers?
We understand that your data is private and sensitive.
Please note that you can permanently delete your data at anytime by logging
into your account. After deletion, there is no further record or archiving of your
information, so please use this feature carefully. We will never divulge your data or
email address to any third party, unless legally forced to do so. We may contact you
regarding system maintenance, support and upgrades to your software.
How can Mobile Monitor Standard help me recover my stolen phone?
Mobile Monitor Standart contains ALERT technology.
When the SIM card is changed in a phone that has Mobile Monitor Standard installed,
it will send an SMS to the pre-defined number containing the phone number, cell ID,
SIM number and network Name. You can then use the Spyphone feature to activate the
mobile to listen to the thief environment, and also to use their phone number to track them down.
How does Remote Listening work ?
The phone with Mobile Monitor on it is the target phone.
The phone you make spy calls from is the monitor phone. When you call the target
phone from the monitor phone, the target phone will answer the call, letting you listen
to the phones surroundings. If the phone is busy or a key is pressed, the spy call will
be disconnected, and the target will be none the wiser.
What does remote control by SMS allow me to do?
Immediately after the installation (takes 5 min's) all the spyphone
features can be controlled by sending undetectable SMS commands. You can start, stop,
change all the spyphone settings without ever touching the phone! For example you can even
change the monitor number remotely, or force immediate sending of all events. There is no
need to touch the phone again, for any non installation related feature. The only time you may
need to access the phone is if the SIM is changed to a different network provider, and we are
already working on fixing that for you also.
What advice do you have for Pre Paid Users?
Many Pre Paid users tend to buy very small amounts of airtime
credits, and frequently have their phone service disconnected due to lack of credit.
In these cases, you can change the Mobile Monitor defaults to make Internet connection
only once a day to minimize any costs. Mobile Monitor will store all activity and send
once a day. There is also a special command that will make Mobile Monitor deliver all data
immediately. This gives you total control of how and when Mobile Monitor will deliver events.
In most cases, the default settings are fine and do not require changing. For Post paid users,
we have found no reason to change the default settings.
Is Mobile Monitor installed on the Phone or on the SIM card
Mobile Monitor is installed on the Phone, not the SIM card.