24 April 2012
From time to time, we get contacted by people complaining that they cannot connect to a remote computer using Mipko Employee Monitor. Unfortunately, such situations do happen because of the differences in network architectures, computer settings, user permissions and other parameters. We have compiled a list of recommendations that will most probably help you solve your problem and successfully establish a connection. Here they are.
Make sure that the script is installed and launched on monitored computers (just in case you missed something). The following instruction explains how it can be created and installed.
The work of the script can be tested in the following way:
If the script was installed, you will find a folder called C:\Documents and Settings\All Users\Application Data\MPK (in Windows XP) or C:\ProgrammData\MPK (in Windows 7) containing logs and the executable file of the program. If the program is running, it won’t be possible to delete or move the executable file (with the *.exe extension).
Try adding the target computer using its IP address instead of its network name.
Try navigating from the observer’s computer to C$, the hidden shared folder of the client system being monitored and make sure it is accessible under the current user without errors or issues of any sort. If it’s not, try looking for a possible reason and fixing it.
My Computer > address bar > \\IP address or name of the client computer\C$ > Enter
If it didn’t help and didn’t solve the problem, carry on with the instruction.
Make sure that the DWORD RestrictAnonymous key is set to zero in the HKLM\SYSTEM\CurrentControlSet\Control\Lsa registry node on all monitored computers. This is a recommendation from Microsoft.
In Windows 7, disable the “Password protected sharing” option:
Control Panel > Network and Internet > View network status and tasks > Change advanced sharing settings > Home or Work (current profile) > Password protected sharing > Turn off password protected sharing.
Make sure that all computers are in the same workgroup or domain. This is important – if they are not, it may cause problems.
If you have completed the steps described above, restarted the computer and the problem still persists, please contact our technical support service, we’ll do our best to assist you.