Refund Policy

Last updated: 10 August 2026.

REFOG is sold on a try-before-you-buy basis. Every product has a free trial, so you can confirm it installs, runs on your computer and does what you need before you pay anything. This policy explains what happens if something still goes wrong after a purchase.

The 14-day window

You may request a refund within 14 days of the date of purchase. We refund the full amount you paid, to the original payment method, in these cases:

  • The software does not work on your system and our support team cannot resolve the problem.
  • You were charged twice, or the order was placed in error — for example, a duplicate purchase of the same licence.
  • You did not authorise the payment.

Outside those cases we still look at every request individually and try to reach a fair outcome.

What is not refundable

  • Requests made more than 14 days after the date of purchase.
  • Licences where the software works as described and our support team has confirmed it functions correctly on your system. The free trial exists so you can check this before buying.
  • Payments made to a reseller or an app store rather than to us. Those are covered by that seller's own refund terms — please contact them directly.

How to request a refund

Email support@refog.com from the address used for the order, and include:

  1. Your order or transaction ID.
  2. The product and licence you bought.
  3. A short description of the problem.

We reply to every refund request. Approved refunds are issued to the original payment method; depending on your bank or payment provider, the money usually appears within 5–10 business days.

Try support first

Most of the problems we see are configuration issues that take a few minutes to solve. If the software is not behaving as you expect, contact our support centre first — and if we cannot fix it, your refund still stands for the rest of the 14-day window.

Cancellation and renewals

We do not sell subscriptions. Every licence is a one-off term, billed once — a single charge, with no recurring payment set up at checkout and no automatic renewal. There is nothing to cancel and you cannot be billed again without placing a new order yourself. When a term ends, the software simply stops recording new activity until you buy a new one.

Questions

Write to support@refog.com or use our support centre. This policy sits alongside our End User Licence Agreement, Terms of Use and Acceptable Use Policy.

REFOG software is sold by MYSIGN STUDIO INC, trading as REFOG, 1850 S Ocean Dr, 3307, Hallandale Beach, FL 33009-7675, United States. If you are checking an unfamiliar charge: payments to us appear on a card or bank statement as REFOG.

Try Now