Terms of Service
Last updated: 12 August 2026.
These Terms of Service (the “Terms”) govern your purchase and use of REFOG software and of the Refog online dashboard (together, the “Services”). Please read them before you buy or install anything.
REFOG software is sold by MYSIGN STUDIO INC, trading as REFOG, 1850 S Ocean Dr, 3307, Hallandale Beach, FL 33009-7675, United States (“REFOG”, “we”, “us”). In these Terms, “you” means the person or organisation buying or using the Services. If you accept these Terms on behalf of an organisation, you confirm that you have authority to bind it.
By buying, installing or using the Services you agree to these Terms. If you do not agree to them, do not install or use the software.
What we sell
We sell licences to use our monitoring software on computers you own or lawfully control. A licence is a one-off purchase for a fixed term — a single charge at checkout, with no recurring payment set up and no automatic renewal. When a term ends, the software stops recording new activity until you buy a new licence. There is nothing to cancel, and you cannot be billed again without placing a new order yourself.
Every product has a free trial so you can confirm it installs and does what you need before paying:
- REFOG Personal Monitor — 3-day free trial.
- REFOG Employee Monitor — 7-day free trial.
- REFOG Terminal Monitor — 7-day free trial.
A trial is licensed for evaluation only. Trials unlock the full product; when the trial ends, recording stops unless you hold a valid licence.
Access to the Refog online dashboard is included with a licence for the products that support it, so you can review recorded activity from any browser.
Prices, payment and refunds
Prices are shown at the point of sale before you complete an order. Payments to us appear on a card or bank statement as REFOG. Applicable taxes may be added at checkout.
Refunds are governed by our Refund Policy, which gives you a 14-day window from the date of purchase in the circumstances described there. Purchases made through a reseller or an app store are covered by that seller's own refund terms.
Software licence and updates
Using the Services requires you to download and install our software (the “Software”). Subject to these Terms and to the End User Licence Agreement, we grant you a limited, non-exclusive, non-transferable, revocable licence to use the Software for the term you purchased. Where these Terms and the EULA differ on the scope of the licence, the EULA governs.
We reserve all rights not expressly granted. You must not reverse engineer or decompile the Software, attempt to do so, or help anyone else do so. The Software may update itself automatically when a new version is available.
Lawful and disclosed use
You may install the Software only on a computer you own, or one you have been given explicit permission to monitor. You agree to tell the people who use that computer that their activity is recorded, wherever the law requires it — and we recommend it even where it does not.
Our Acceptable Use Policy sets out who may use our software and who may not, and forms part of these Terms. Monitoring laws differ by country, state, and context. You are responsible for confirming that your specific use is lawful where you live and for obtaining any consent the law requires. If you are unsure, consult a qualified local lawyer before installing REFOG.
The Services are not intended for anyone under 18. By agreeing to these Terms you confirm that you are over 18.
Your account and its security
You are responsible for protecting the password you use to access the Services, and you agree not to disclose it to any third party. You are responsible for activity carried out through your account, whether or not you authorised it, and you should notify us immediately of any unauthorised use. If your contact details change, please keep your account information current.
Your data
Recorded activity — keystrokes, screenshots, visited sites, application use and similar logs — belongs to you. We claim no ownership of it. These Terms grant us only the limited rights we need to operate the Services, such as storing and transmitting logs so that you can review them in the dashboard, including through trusted service providers acting on our behalf.
We do not share your recorded data with anyone else except where required by law or where you direct us to. How we handle personal information generally is set out in our Privacy Policy.
You are solely responsible for the content of the data you record and for having the rights or permissions needed to record it. You, not REFOG, are responsible for maintaining backups of your data. REFOG will not be liable for any loss or corruption of data, or for the cost of backing up or restoring it.
REFOG property
These Terms grant you no right, title, or interest in the Services, the Software, or their content beyond the licence described above. The Software and the technology behind the Services are protected by copyright, trademark, and other laws of the United States and other countries. These Terms grant you no right to use REFOG trademarks, logos, domain names, or other brand features.
Third-party content
The Services may contain links to third-party websites or resources. REFOG does not endorse them and is not responsible for their availability, accuracy, content, products, or services. Your use of them is at your own risk. If we supply any software under an open-source licence, and that licence conflicts with these Terms, the open-source terms govern that component.
Termination
You may stop using the Services at any time. We may suspend or end your access if you breach these Terms, use the Services in a way that exposes us to legal liability, or disrupt other users. Where we can, we will tell you in advance and help you retrieve your data — though in serious cases, such as a court order or a danger to others, we may act immediately. Ending your access does not by itself entitle you to a refund outside our Refund Policy.
The Services are provided “AS IS”
THE SERVICES AND SOFTWARE ARE PROVIDED “AS IS”, AT YOUR OWN RISK, WITHOUT EXPRESS OR IMPLIED WARRANTY OR CONDITION OF ANY KIND. WE DISCLAIM ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. REFOG WILL HAVE NO RESPONSIBILITY FOR ANY HARM TO YOUR COMPUTER SYSTEM, LOSS OR CORRUPTION OF DATA, OR OTHER HARM RESULTING FROM YOUR ACCESS TO OR USE OF THE SERVICES OR SOFTWARE. Some states do not allow these disclaimers, so they may not apply to you.
YOU ACKNOWLEDGE THAT THE SERVICES MAY BECOME UNAVAILABLE FOR MANY REASONS, INCLUDING SCHEDULED OR UNSCHEDULED MAINTENANCE, ACTS OF GOD, TECHNICAL FAILURE OF THE SOFTWARE OR TELECOMMUNICATIONS INFRASTRUCTURE, VIRUSES, DENIAL-OF-SERVICE ATTACKS, FLUCTUATING DEMAND, AND THE ACTS OR OMISSIONS OF THIRD PARTIES. REFOG THEREFORE DISCLAIMS ANY EXPRESS OR IMPLIED WARRANTY REGARDING SYSTEM OR SOFTWARE AVAILABILITY, ACCESSIBILITY, OR PERFORMANCE, AND ANY LIABILITY FOR LOSS OF DATA DURING TRANSMISSION.
Limitation of liability
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL REFOG, ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, SUPPLIERS OR LICENSORS BE LIABLE FOR (A) ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, EXEMPLARY OR CONSEQUENTIAL DAMAGES (INCLUDING LOSS OF USE, DATA, BUSINESS, OR PROFITS), REGARDLESS OF LEGAL THEORY, WHETHER OR NOT REFOG HAS BEEN WARNED OF THE POSSIBILITY OF SUCH DAMAGES, AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE; OR (B) AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES EXCEEDING THE GREATER OF $10 OR THE AMOUNT YOU PAID US FOR THE PRODUCT IN QUESTION IN THE TWELVE MONTHS BEFORE THE CLAIM AROSE. Some states do not allow these limitations, so they may not apply to you.
Changes to these Terms
We may revise these Terms from time to time, and the current version is always published on this page with the date it was last updated. If you keep using the Services after a revision takes effect, you agree to the revised Terms. If you do not agree to them, please stop using the Services.
Governing law
These Terms, and your use of the Services and Software, are governed by the laws of the State of Florida, United States, excluding its conflict-of-laws principles. The state and federal courts located in Broward County, Florida shall have exclusive jurisdiction over any dispute arising out of or relating to these Terms, and you waive any objection to venue there, to the extent permitted by applicable law.
General
These Terms, together with the End User Licence Agreement, the Acceptable Use Policy, the Refund Policy, and the Privacy Policy, form the entire agreement between you and REFOG regarding the Services and replace any earlier terms. They create no third-party beneficiary rights. Our failure to enforce a provision is not a waiver of our right to enforce it later. If a provision is found unenforceable, the rest remain in force. You may not assign your rights under these Terms; we may assign ours to an affiliate or to a successor in interest to the business. We and you are independent contractors, not partners or agents.
Contact
Questions about these Terms? Email support@refog.com or write to us through our support centre.
MYSIGN STUDIO INC, trading as REFOG, 1850 S Ocean Dr, 3307, Hallandale Beach, FL 33009-7675, United States.