REFOG Acceptable Use Policy

REFOG provides monitoring software for two, and only two, lawful purposes. By downloading, installing, or using any REFOG product you agree to use it strictly within this policy and within the laws that apply to you. Misuse is a violation of your licence and may be a crime.

Transparent, disclosed monitoring is consistently more effective than covert surveillance, because it changes behaviour at the source rather than after the fact — and it keeps you on the right side of the law.

Who may use REFOG

  1. A parent or legal guardian monitoring their own minor child, on a computer, phone, or tablet that the parent or guardian owns or legally controls.
  2. An employer monitoring an employee on a company-owned device, where the monitoring has been disclosed to the employee in advance, in writing, and the employee has acknowledged it (for example through a signed acceptable-use policy or employment agreement).

REFOG is not intended for, and must not be used for, any other person or situation.

Prohibited uses

You may not use REFOG to:

  • Monitor a spouse, partner, ex-partner, or any other adult — even with their consent. Adult-on-adult monitoring is outside the scope of this product and is restricted under platform and privacy laws.
  • Install the software on a device you do not own or are not legally authorised to manage.
  • Monitor anyone covertly in order to hide the monitoring from a person you are not legally entitled to monitor.
  • Defeat, disable, or evade security software, or attempt to make monitoring undetectable in order to conceal it from the monitored person.
  • Stalk, harass, intimidate, or harm any person, or capture another person's data without a lawful basis.

We may suspend or terminate licences, and cooperate with law enforcement, where we become aware of misuse.

Visibility and notification

REFOG is designed to run visibly by default, with an on-screen indicator that monitoring is active. A reduced-visibility ("discreet") mode is available only for the monitoring of younger children on a device the parent owns, after monitoring has been disclosed within the household. On mobile platforms, REFOG is committed to meeting store requirements for monitoring tools, including a persistent notification and a visible app presence on the device.

Children under 13 (COPPA and similar laws)

Because the product can collect a child's personal information, parents monitoring a child under 13 are responsible for providing any verifiable parental consent and complying with the data-protection rules for children that apply in their jurisdiction (such as COPPA in the United States and equivalent laws elsewhere).

Employee monitoring (GDPR, ECPA, and local law)

Employers are the data controller for any monitoring they carry out and are responsible for having a lawful basis, for proportionality, and for disclosure. In the EU and UK, employee consent is often not a valid lawful basis on its own because of the imbalance of power between employer and employee — employers typically need a legitimate-interest basis, a proportionality assessment, prior written notice, and, where required, consultation with employee representatives or a works council. Several US states also require written notice.

Recording calls and conversations

Recording phone calls, voice conversations, or capturing the messages of third parties the monitored person communicates with may require the consent of all parties to the communication, depending on where you and the other parties are located. Check the call-recording and wiretapping laws that apply to you before enabling these features.

Your responsibility

Laws on monitoring differ by country, state, and context, and they change over time. You are responsible for confirming that your specific use is lawful where you live, and for obtaining any consent the law requires. If you are unsure, consult a qualified local lawyer before installing REFOG.

For questions about this policy, contact REFOG support through the forms on this site.

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